Website Terms

Last updated: 22.10.2026

E J CHURCHILL LIMITED trades as E.J. Churchill ("we", "us", "our"). These terms cover purchases, bookings and your use of our website (the "Site"). Please read the terms that apply to your purchase or booking before you go ahead.

Our Privacy Policy explains how we use personal information, and our Cookie Policy explains how we use cookies. Accepting these terms does not give consent to optional cookies or marketing. Nothing in these terms limits your statutory rights.

1. Orders and delivery

1.1 General orders

We aim to dispatch orders that reach us before 12 noon on the same working day, subject to stock. Dispatch can take longer during busy periods.

If an item goes out of stock or we discontinue it after you order, we will contact you to offer a replacement or a refund. Delivery times are estimates unless we expressly guarantee them.

 

1.2 Delivery options

• • Standard delivery: 2 to 5 working days.

  • Express delivery: we send orders that reach us before 12 noon by Royal Mail Special Delivery, for delivery by 1pm the next working day, subject to Royal Mail's coverage and conditions. We process orders placed after 12 noon on Friday on the next working day. Public holidays can affect dispatch and delivery.

 

1.3 Delivery charges

• • Voucher standard delivery: £3.65

  • Standard mainland UK delivery: £9.35

  • Express UK delivery: £13.95

  • Worldwide shipping: contact shop@ejchurchill.com for a quote.

 

Checkout shows the delivery charge before you pay.

2. Pre orders and Click and Collect

• • Payment: you pay in full when you order unless we state otherwise. We confirm your order once we receive payment.

  • Collection: we will tell you when your order is ready. Please bring proof of purchase and ID, and collect within 14 days of our notice unless we agree another arrangement.

  • Cancellations: for orders placed online or by phone, your statutory right to cancel applies (section 3.1). For personalised or custom made items, that right may end once we start making them.

  • Uncollected orders: if you have not collected your order within 21 days of our notice, and we have not agreed another arrangement, we may cancel it. We will explain any refund and any deduction before we make it. We only deduct charges the law permits and that we told you about in advance.

  • Timelines: we cannot guarantee estimated collection dates. We will keep you informed of any change.

3. Returns and refunds

To arrange a return, email shop@ejchurchill.com with your order details and proof of purchase.

3.1 Unwanted goods bought online or by phone

For most goods you buy online or by phone, you can tell us you want to cancel within 14 days after you receive them. You then have a further 14 days to send them back.

You may handle goods as you would in a shop. Please return them with their packaging and labels where possible. If handling beyond that reduces their value, we may deduct that loss as the law allows.

We refund you within 14 days of receiving the goods back, or of receiving evidence that you sent them, whichever comes first. When you cancel a whole order, we refund standard outbound delivery. We do not refund the extra cost of express delivery.

 

3.2 Exceptions

The right to cancel may not apply to personalised or custom made goods, including items we engrave or emboss to your specification. It may also not apply to sealed goods that you unseal after delivery and that we cannot resell for health or hygiene reasons.

A discount, a special order from a supplier, or contact with the body does not by itself remove your right to cancel.

 

3.3 Faulty goods

If goods are faulty, not as described or unfit for purpose, contact us and we will arrange the remedy your statutory rights provide. These rights sit apart from change of mind returns and do not end after 14 days. Sale items carry the same protection as full price items. Faulty goods do not need to be unused or in their original packaging.

 

3.4 Goods bought in store

For unwanted goods you buy in store, we offer a refund or exchange within 14 days of purchase. You need proof of purchase, and the goods must be unused and in their original condition with packaging and labels. This voluntary policy excludes sale items, personalised or custom made goods, and opened or used hygiene items. It does not affect your rights for faulty or misdescribed goods.

 

3.5 Return address

Returns Department, E.J. Churchill Shooting Ground, Park Lane, Lane End, High Wycombe, Buckinghamshire HP14 3NS

 

4. Prices and payment

The Site shows prices at the time you order. Delivery charges come on top, and checkout shows them before you pay. We quote international delivery separately.

Prices include VAT unless we state otherwise. We may quote large bookings and events excluding VAT, and the package or quotation will say so.

 

You can pay online or by phone:

• • West Wycombe: +44 (0)1494 883227

  • At The Swinton Estate: +44 (0)1765 357997

  • Seal's Cove: +44 (0)1224 783920

 

5. Cancelling or moving a lesson or experience

This section covers lessons, caddied rounds and experiences you book with a ground. Corporate and private events follow the booking terms in your event confirmation.

• • Give us at least 48 hours' notice before your start time and we will refund you in full or move your booking at no cost.

  • With less than 48 hours' notice, we charge [50]% of the booking fee to cover the instructor time we held for you. We waive this charge if we fill the slot.

  • We never charge for clays and cartridges you did not use.

  • If illness or an emergency stops you coming, call the ground and we will offer to move your booking within [six months].

  • If severe weather makes shooting unsafe, we will contact you to rearrange, or refund you in full if no new date suits you.

 

6. Gift vouchers

• • Our vouchers last [12 months] from the date of purchase, and each voucher shows its expiry date.

  • You can redeem a voucher against lessons, experiences, retail purchases and selected services at the ground named on it.

  • We do not exchange vouchers for cash. If you spend less than the voucher value, we [hold the balance until the voucher expires].

  • If you buy a voucher online, you can cancel it within 14 days of purchase, provided nobody has used it.

  • Vouchers bought from other sellers, such as Red Letter Days, follow that seller's terms. Book them with the ground named on the voucher.

 

7. Availability

All products and services depend on availability.

 

8. Photography and social media

We take photographs and video at our grounds for E.J. Churchill marketing online and in print. Our Privacy Policy explains the lawful basis we rely on and how to object.

• • Tell a member of the team if you do not want to appear, or email reception@ejchurchill.com about an image already in use and we will stop using it.

  • We never use identifiable images of anyone under 18 without permission from a parent or guardian.

  • Tagging @ejchurchill does not give us your copyright or permission to reuse your content. We will ask before we reproduce it in our marketing.

 

9. Other websites

The Site links to websites we do not control. Their own terms and privacy policies apply, so please read them before you share personal information.

 

10. Product descriptions

Colours can look different because of photography and screen settings. Each product page sets out its specification. Before you buy, we tell you if an item is a display model or has a known defect.

Sale and display items keep the returns rights in section 3 and your statutory rights.

 

11. Copyright

E J CHURCHILL LIMITED owns the copyright in the content of this Site. Other trademarks, product names, logos and content belong to their owners. Unauthorised use may infringe intellectual property rights.

 

12. Membership

• • Your membership belongs to the ground where you buy it. Your membership package sets out the benefits, prices, discounts and access at your home ground, and any benefits at our other grounds.

  • You can visit our other grounds subject to availability and the terms of your package. Please check rates and arrangements before you visit.

  • Your home ground should reflect where you shoot most. If your pattern of use changes, we may review this with you. We will explain and agree any reassignment, change to benefits or extra charge with you in advance.

  • If your membership renews automatically, your membership terms set out the renewal date, the price, how we remind you and how to cancel.

 

13. Enquiries and complaints

We aim to respond to enquiries and complaints within four working days. Email reception@ejchurchill.com or write to E.J. Churchill Shooting Ground, Park Lane, Lane End, High Wycombe, Buckinghamshire HP14 3NS.

 

14. Governing law

The law of England and Wales governs these terms. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

 

15. Company details

E J CHURCHILL LIMITED, registered in England and Wales, company number 02421354. Registered office: West Wycombe Park Office, West Wycombe, High Wycombe, Buckinghamshire HP14 3AJ.

 

Privacy Policy

 

Last updated: 22.10.2026

1. Who we are

E J CHURCHILL LIMITED, trading as E.J. Churchill, controls the personal information we collect through this Site, our three shooting grounds, our Sporting Agency and our shops. Contact us at reception@ejchurchill.com or E.J. Churchill Shooting Ground, Park Lane, Lane End, High Wycombe, Buckinghamshire HP14 3NS.

 

2. What we collect

• • Contact details: name, postal address, email, phone number and company name.

  • Orders, bookings and membership: what you buy or book, your home ground and your booking history.

  • Payments: our payment providers handle card and Direct Debit details. We do not store full card numbers.

  • Firearms information: Section 21 declarations, and shotgun certificate details when you buy cartridges or bring your own gun.

  • Enquiries: what you tell us when you contact us.

  • Images: photographs and video we take at our grounds.

  • Site usage: device, browser and pages visited, which we collect through cookies once you consent (see our Cookie Policy).

 

3. How we use it and our lawful bases

We rely on four lawful bases:

• • Contract: to process orders, payments, bookings and membership, and to send service messages about them.

  • Legal obligation: to keep tax and accounting records, and to check Section 21 declarations and shotgun certificates (see section 4).

  • Legitimate interests: to run and secure the Site, prevent fraud, answer enquiries, improve our services and photograph activity at our grounds for marketing.

  • Consent: to send marketing emails and texts, and to set analytics and advertising cookies. 

 

Where we rely on legitimate interests, you can object at any time (section 9).

 

4. Firearms declarations

Before you shoot under supervision, we ask you to complete a declaration under Section 21 of the Firearms Act 1968. It confirms that the law does not prohibit you from handling firearms. The declaration counts as criminal offence data, so we collect only what is required by law.

When you buy cartridges or bring your own gun, we check your shotgun certificate and record what the law requires. We restrict access to these records, keep them for one year, and share them only with the police or where the law requires.

 

5. Who we share it with

We do not sell personal information. We share it with:

• • Service providers that run our Site, payments, bookings, membership, email and analytics, including [Shopify, GoCardless and Mailchimp]. They act only on our instructions.

  • Delivery companies, to fulfil your orders.

  • Estates and hosts that run Sporting Agency days you book through us.

  • The police and other authorities, where the law requires or to prevent or investigate crime.

  • A buyer or successor, if we sell or transfer our business.

 

6. Transfers outside the UK

Some of our service providers, including Shopify, store or access information outside the UK, mainly in the United States. We rely on UK adequacy regulations, including the UK Extension to the Data Privacy Framework, or on the UK International Data Transfer Agreement or Addendum. Contact us for details of these safeguards.

When you book an international sporting trip through us, we share the details the trip needs with hosts in that country.

 

7. How long we keep it

• • Orders and payment records: [six years] after the end of the financial year.

  • Bookings and enquiries: [two years] after your last contact.

  • Membership records: the length of your membership plus [two years].

  • Section 21 declarations and certificate records: [period].

  • Photographs and video: [three years] from capture, or until you ask us to stop.

  • Marketing preferences: until you unsubscribe, then a minimal record so we respect your choice.

 

8. Security

We use appropriate physical, technical and organisational measures to protect personal information, and we limit access to staff who need it.

 

9. Your rights

You can ask us to access, correct or erase your information, restrict or object to how we use it, or give you a portable copy. Some rights depend on the circumstances. You can object to direct marketing at any time, and we will stop.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect how we used your information before.

Email reception@ejchurchill.com or write to the address in section 1. We may ask you to confirm your identity, and we respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

 

10. Marketing

Marketing is optional. An enquiry, order, booking or membership does not sign you up. We ask with a separate, unticked choice that explains what you will receive, and you can complete any purchase or booking without it.

Unsubscribe through the link in any marketing email or email reception@ejchurchill.com. We still send service messages about an existing order, booking or membership, limited to what the service needs.

 

11. Children

Young Guns and other activities welcome shooters from age 9. We collect a parent or guardian's details for anyone under 18, and we ask their permission before we use identifiable images.

12. Changes to this policy

We update this policy when our practices change and show the date at the top.

 

Cookie Policy

 

Last updated: 22.10.2026, alongside our Website Terms

Cookies are small files a website stores on your device. We use them to run the Site and remember your choices and, only with your consent, to measure how people use the Site and show relevant advertising.

 

Your choices

• • Strictly necessary cookies run security, the basket and checkout. They do not need consent.

  • We set every other cookie only after you accept it in our cookie banner. Browsing the Site does not count as consent.

  • Our banner gives Reject the same weight as Accept. You can change or withdraw your choice at any time through the Cookie settings link at the foot of every page.

  • Your browser can also block or delete cookies. If you block strictly necessary cookies, the basket and checkout may stop working.

 

Cookies we use

Strictly necessary

• • localization (E.J. Churchill): remembers your country and language. Lasts 1 year.

  • cart_currency (E.J. Churchill): remembers your basket currency. Lasts 2 weeks.

  • _tracking_consent (Shopify): stores your cookie choice. Lasts 1 year.

  • cart and _secure_session_id (Shopify): hold your basket and keep your session secure. Last up to 2 weeks and 24 hours.

 

Analytics

• • _ga, _ga_E37JZ86W6L and _ga_WG56S6PKB2 (Google Analytics): measure how visitors use the Site. Last 400 days.

  • _clck (Microsoft Clarity): recognises returning visitors and records how they use the Site. Lasts 1 year.

  • _clsk (Microsoft Clarity): links the pages you view in one visit. Lasts 1 day.

  • _shopify_y and _shopify_s (Shopify): measure visits for store analytics. Last 1 year and 30 minutes.

 

Advertising and marketing

• • _fbp (Meta): measures and targets advertising on Facebook and Instagram. Lasts 90 days.

  • Mailchimp pixel (Intuit): stores identifiers in your browser to measure email and advertising results. Stays until you clear your browser storage.

  • mcforms session (Mailchimp): tracks how you use our signup forms during a visit. Ends when you close your browser.

  • Mailmunch: stores a visitor ID and page count in your browser to decide when to show signup offers. Stays until you clear your browser storage.